TERMS OF STAY POUSADA CASA BÚZIOS

Welcome to our Pousada!

Below are the Terms of Stay at our Pousada for your prior knowledge. They will be presented again to you at your check-in so the person responsible by the booking can sign it.

1) Check-in and Check-out

  • Check-in: from 02PM until 08PM
  • Suite cleaning hours: 11AM to 01PM (There is no cleaning of rooms outside these hours). If you come with PET read note in section 4) PET, below.

2) Breakfast

  • Breakfast: between 08AM and 11:00AM (NOTE: at 11AM we end the breakfast service). Sitting at the table at 10:50AM for example will leave you very short period of service. Only 10 minutes.
  • Guests who will be taking different tours and would like to have breakfast earlier: our breakfast time starts always at 08AM. For those who wish to have breakfast earlier, we will be able to serve items that are ready or delivered from 07:45AM as long as the Reception is notified until 01PM of the previous day.
  • Guests who will not have breakfast the next day, please inform Reception until 04PM the day before.

3) Smoke

  • SMOKING IS STRICTLY PROHIBITED inside the rooms and at any covered area of the Pousada! Please do not insist (Law no 12.546/2011). Also prohibited the use of incenses and spiral repellent inside the rooms.
  • A cleaning fee of R$ 500.00 will be automatically charged in case of smoking inside the room and/or in any covered part thereof. The insistent guest will still be subject to the applicable legal measures due to the fact that the room will be closed and its use made impossible by the following guests and/or its future sale, until the odor impregnated in its interior and in the objects that decorate it can disappear, the which can last for up to 2 days or more. Please. Avoid hassles and DO NOT SMOKE INSIDE the rooms and in their covered areas.

4) Pet

  • At the moment we only accept 1 small breed dog per room. We love dogs and we do not charge any fee to receive your pet, but we have rules to follow:
  • Your dog can circulate in the common areas of the Pousada without problems as long as it is always on the leash and accompanied by the owner. It cannot enter the pool.
  • Do not leave your dog alone inside the room. He can damage furniture, bedding and the like due to the stress of feeling abandoned in a strange new place. Your dog may also bark preventing other guests from resting. If you brought your dog, we understand that it is part of the family.
  • Prevent your pet from climbing on the bed and sofas or armchairs of your room. A fee of R$ 200.00 will be charged cleaning if your pet needs the bed or sofa due to specialized washing of bedding and mattress.
  • Our collaborators will not enter the room to carry out the cleaning and/or any other service if your dog is alone inside it.
  • Do not remove the ceramic water and food bowls from the room, they they are fragile and are for exclusive and internal use in your room. If any of them breaks we will charge R$ 100,00.
  • All material to be used in maintaining the hygiene of your dog inside the Pousada must be provided by the owners. E.g. toilet mat, cleaning if necessary in gardens, cloths, etc.

5) Note about the Bathroom

  • Do not throw toilet paper and other objects in the toilet. It can easily clog. Use the trash can.

6) Personal Clothing Items

  • It is forbidden to extend clothes or towels on the balconies or external areas of the rooms. Please use the clothesline behind the kitchen. It’s yours to use. Externally extended clothes will be removed and extended on the clothesline.

7) Keyring

  • Your keyring can stay with you throughout your stay. The loss or damage of it will result in a charge of R$ 200.00 to your balance.

8) Safe and its Key

  • On your keyring there is a key that opens and closes the safe. It does not work with the keyboard, only with the key. In case of loss of the key to the safe, we will have to call a locksmith with torch service to open it at the expense of the guest who lost the key.

9) Access to the Pousada

  • Only people registered at check-in are granted access to the premises of the Pousada. Visits from relatives may be authorized by Reception. Always ask first.

10) Bar & Laundry

  • MiniBar consumption must be paid in cash. Bar and Laundry payments by card will only be accepted over R$ 100.00. We charge a 10% service fee on all Bar & Laundry consumptions.

11) Speakers inside the Pousada

  • The use of speakers/music boxes of any type are not allowed inside the Pousada.

By staying at Pousada Casa Búzios and by signing this document, guests fully agree with the above terms and authorize Pousada Casa Búzios to make the respective charges on their card if necessary.

We appreciate your understanding so that everyone can enjoy a peaceful and pleasant stay in our Pousada.

Thank you!

Pousada Casa Búzios
Phone: 22 2623 4885
WhatsApp: 22 988 19 2602
Instagram: @pousadacasabuzios
www.pousadacasabuzios.com.br